Open Position



This role is a key position within Company Business Process Improvement Department, a newly created team responsible for the delivery of process innovation and continuous improvement initiatives across all parts of the organisation.

It will play an important role in helping to foster a customer centric culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.

  • To work with key business stakeholders, and multi-departmental ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change.
  • To identify and work with business stakeholders to elicit the business requirements and business case to meet key objectives.
  • To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
  • To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
  • To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.
  • To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.
  • Working closely with the IT department for systemic improvements of processes and assist with IT prioritisation efforts.
  • To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
  • To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times.
  • To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
  • To monitor related KPI’s and complete post implementation reviews to ensure successful delivery has been achieved.


  • Preferred accredited Lean Six Sigma Green Belt, preferably Green Belt.
  • Preferred 2-4 years proven continuous improvement analytical experience from a similar role, including project management and business analysis.
  • Ability to set-up, facilitate and lead service improvement/’WorkOut’ sessions with a range of business stakeholders.
  • Able to use initiative and equally confident working independently or as part of a team.
  • Strong in data analysis and the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint.
  • A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
  • Good verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, Senior Managers, Third Parties and Subject Matter Experts.
  • Good analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
  • We are looking for colleagues with a good command of English.